Two duty holders were entitled to assume a worker instructed to stay away from intruders and contact police in emergencies would not pursue an armed man and put himself in danger, a court has found in denying the worker damages for post-traumatic stress disorder.
A commission full bench has quashed a ruling that a worker's dismissal, after a spate of inappropriate and aggressive altercations with his supervisors and co-workers, was harsh because the employer knew he had mental health issues.
Time pressure, burnout and other non-traumatic factors can affect the development of post-traumatic stress disorder in workers exposed to occupational violence, according to new research, which identifies mitigation strategies.
Employers providing workers with mindfulness training to combat stress need to ensure leaders are also accessing the program, to get the most out of their investment, icare says. The insurer has also identified a number of steps employers can take to reduce the impact of customer abuse.