A union investigating suspected violence- and workload-related WHS contraventions failed to comply with requirements of the WHS Act and Regulation when it sought employee records while exercising its entry rights, a commissioner has found.
Unsafe workplace layouts, and training and first-aid failings, were among the WHS issues that attracted improvement notices in a major compliance project targeting violence and aggression in a hazardous industry.
An employer is creating mutually respectful relationships between workers and clients with initiatives such as a code of conduct for the latter, to curb the psychological harm from escalating customer aggression, its general manager of people and culture says.
An employer has been fined after failures in its communication protocols led to a client assaulting a worker, who should have been told the client had a history of inappropriate behaviour.
Special protections for first responders with post-traumatic stress disorder are among the "urgent worker safety measures", in the Federal Government's Closing Loopholes Bill, which two crossbench senators are attempting to fast-track through four separate pieces of legislation.
A commission full bench has quashed a decision exculpating a worker of sackable misconduct in engaging in a scuffle with a member of the public, in an important decision examining the test to be applied when a worker claims self-defence.
A company director has been handed a $13,000 costs and charity bill for ignoring and then screaming at and intimidating a workplace health and safety investigator, who was attempting to serve a notice for the production of documents relating to suspected safety contraventions.